Configuration Specialist

Convoso(11 days ago)

RemoteFull TimeMedior$60,000 - $80,000Customer Success/Professional Services

About this role

Convoso, a provider of AI-powered contact center solutions, is seeking a Configuration Specialist to assist with customer onboarding, system setup, and optimization of the Convoso Dialer platform. The role involves working closely with clients and internal teams to ensure successful deployment and adoption of the platform.

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Required Skills

platform
Configuration
Project Management
Customer Support
SaaS

About Convoso

convoso.com

Convoso is an AI-powered cloud contact center platform that provides outbound dialer software and call center tools designed to boost contact rates and revenue. The platform includes predictive, progressive, and power dialing, automated lead management and routing, speech analytics/AI-driven lead prioritization, and real-time reporting. Convoso also offers compliance and call recording, CRM and third‑party integrations, and workforce/agent management features to optimize operations. Enterprises and contact centers use Convoso for its automation, configurable dialing strategies, and analytics to improve efficiency and conversions.

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