Conseiller Client (F/H) - Service client - Ebène - Français/Anglais

Philip Morris International(1 month ago)

Ebene Cyber CityOnsiteFull TimeJunior$40,422 - $55,165 (estimated)Customer Service

About this role

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet, providing support and resolution of routine problems regarding client's products or services. The role emphasizes customer interaction, ensuring service quality aligns with contractual Key Performance Indicators, and contributing to customer satisfaction.

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Required Skills

Customer Service
Problem Solving
Communication
Empathy
Computer Navigation

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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