Conseiller Client (F/H) - Service client - GDS - Ebène - Français/Anglais
Philip Morris International(1 month ago)
About this role
The Advisor II, Customer Service position interfaces with customers via various communication channels to provide support and resolve non-routine problems related to the client's products or services. This role emphasizes the importance of understanding customer needs and delivering service that meets contractual Key Performance Indicators (KPIs).
Required Skills
- Customer Engagement
- Problem Solving
- Communication
- Empathy
- Teamwork
Qualifications
- High School Diploma
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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