Construction Support Specialist

Gateway Fiber is seeking a Construction Support Specialist to ensure seamless coordination and communication throughout construction projects, delivering an exceptional experience for customers impacted by fiber-optic installation. This role involves managing customer inquiries, coordinating escalation processes between customer service and construction teams, and supporting efforts to improve construction-related customer service workflows. The position plays a key role in maintaining industry-leading customer service standards while supporting the company's mission to expand its fiber network.