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oraclecloudinfrastructure
This role provides advanced Level 2 support for AI-based applications, performing deep triage, troubleshooting, and resolution of incidents escalated from the L1 Service Desk. The position focuses on distinguishing functional queries from technical incidents, restoring service quickly, and escalating complex issues to L3 Product Support with complete diagnostic context. It also involves strengthening operational readiness through knowledge management, documentation, and observability improvements to support rapid scaling.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for oraclecloudinfrastructure.
oraclecloudinfrastructure didn’t post a salary, so this is our estimate from similar listings.
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XTN-EAE1515 | L2 IT HELPDESK
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