CONSULTANT CHANGE MANAGEMENT F/H
CRM Sapphire Infocom(2 months ago)
About this role
Consultant Change Management at Konecta Advisory joins the group's consulting arm focused on guiding major brands through the digital transformation of customer relationships, with a strong emphasis on Generative AI. The role is embedded in an innovation lab that designs hybrid human–AI customer experience models and helps translate technological advances into operational solutions. It addresses strategic modernization of CX and organizational acculturation across client teams.
Required Skills
- Change Management
- Customer Experience
- Omnichannel Design
- GenAI
- Product Ownership
- CRM Architecture
- Data Visualization
- Project Management
- Stakeholder Management
- Agile Methodologies
+2 more
Qualifications
- Bac+5 (École d'Ingénieur, École de Commerce, or University)
About CRM Sapphire Infocom
sapphireinfocom.comSapphire is a leading software and IT company providing software services in India, Israel and USA
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