Consultant Senior en Transformation CRM

The Senior CRM Transformation Consultant at EY leads major client relationship transformation projects, blending CRM strategy, marketing, and digitalization to enhance customer experience. Acting as a bridge between business, IT, and integrators, the role involves defining client strategies, selecting CRM solutions, mapping customer journeys, and managing functional scoping and deployment. The position also includes driving change management, leading international transformation programs, and contributing to business development efforts.