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Consultant, Value Realization Services at NICE - ApplyBlast

Consultant, Value Realization Services

NICE

3 months ago

3.8 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The role is a consulting position within NiCE's Value Realization Services organization, focused on owning customer business cases and driving adoption and ROI of NiCE solutions. The consultant will lead strategic advisory engagements related to quality management and analytics, guide customers through contact‑center transformations, and act as a trusted advisor to ensure measurable business impact.

Responsibilities

Provide best practice guidance to optimize customer business processes
Design change strategy across people, process, and technology
Lead consulting engagements and own business case for multi‑tiered offerings
Manage senior stakeholder relationships and ensure active sponsorship
Deliver financial analysis, ROI models, and value realization

Skills

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

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NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.