Consumer Advocacy Representative

The Consumer Advocacy Representative safeguards consumer rights under the Fair Credit Reporting Act by facilitating disclosures, educating consumers about their reports, and resolving disputes. This role serves as the primary point of contact for consumers via telephone, ensuring timely and accurate resolution of concerns while maintaining strict security and privacy standards. The position requires effective communication, analytical skills, and the ability to work collaboratively with dispute resolution teams in a fast-paced environment.