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Consumer Care Associate Business Services Analyst at Conagra Brands - ApplyBlast

Consumer Care Associate Business Services Analyst

Conagra Brands

4 days ago

3.7 on Glassdoor

Omaha, Nebraska, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Consumer Care Associate Business Services Analyst partners with cross-functional teams and external partners to investigate, document, and resolve consumer and customer product concerns and inquiries. The role focuses on ensuring high-quality consumer experiences through coaching, calibration, trend identification, and driving continuous improvement across Consumer Care operations. This position involves collaborating with third-party contact centers, analyzing data to generate actionable insights, and supporting process improvements and technology implementations.

Responsibilities

Investigate and resolve consumer product concerns and inquiries
Monitor and improve quality of consumer interactions with third-party partners
Analyze consumer contact trends and translate data into actionable business insights