Consumer Consultant - Merchant Sales Enablement

The Merchant Sales Enablement & Learning Manager at KeyBank owns the onboarding, training curriculum, and sales readiness for all Merchant Services employees within Business Banking. This role serves as the primary enablement leader responsible for scaling merchant knowledge, improving seller effectiveness, and creating a sustainable learning culture through structured programs and train-the-trainer initiatives. The position involves designing engaging learning journeys, developing sales tools, and partnering with senior leaders to translate business challenges into scalable enablement strategies.