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Consumer Digital Client Care Specialist at Western Alliance Bank - ApplyBlast

Consumer Digital Client Care Specialist

Western Alliance Bank

2 months ago

4.0 on Glassdoor

Chandler, Arizona, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Consumer Digital Client Care Specialist handles complex telephone and email inquiries from business and consumer clients, providing support for a range of treasury and payment services such as Remote Deposit Capture, ACH, and wires. The role requires navigating multiple systems, delivering accurate resolutions, and maintaining strict compliance with verification and regulatory standards while ensuring a high‑quality client experience.

Responsibilities

Respond to complex telephone and email inquiries from business and consumer clients
Research and resolve treasury and payment processing issues such as ACH and wire transfers
Maintain strict customer verification procedures and ensure regulatory compliance

Skills

About Western Alliance Bank

westernalliancebancorporation.com

Headquarters

Phoenix, Arizona, United States

Company Size

1001-5000 employees

View Profile

Western Alliance Bank offers a wide range of commercial and business banking solutions including loans, lines of credit, and more. Get in touch with us today.