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Consumer Digital Client Care Specialst at Western Alliance Bank - ApplyBlast

Consumer Digital Client Care Specialst

Western Alliance Bank

4 months ago

4.0 on Glassdoor

Chandler, AZ

Onsite

Full Time

Junior

0 applicants

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About this role

The Consumer Digital Client Care Specialist handles complex inquiries from business and consumer clients regarding banking products and systems. This role involves resolving technical issues related to treasury services like Remote Deposit Capture and ACH while ensuring strict regulatory compliance and risk mitigation. The specialist provides exceptional client experiences through multi-channel communication and consultative partnership with internal associates.

Responsibilities

Resolve complex incoming inquiries related to banking products and systems
Partner with internal associates to provide consultative treasury solutions
Validate customer identity prior to releasing sensitive information
Escalate unresolved system or process issues to management timely
Maintain strict adherence to regulatory requirements and verification procedures

Skills

Qualifications

High School Diploma

About Western Alliance Bank

westernalliancebancorporation.com

Headquarters

Phoenix, Arizona, United States

Company Size

1001-5000 employees

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Western Alliance Bank offers a wide range of commercial and business banking solutions including loans, lines of credit, and more. Get in touch with us today.