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Consumer Duty Specialist at Pleo - ApplyBlast

Consumer Duty Specialist

Pleo

9 days ago

3.7 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Consumer Duty Specialist plays a central role in assessing and enhancing customer experiences at Pleo by leading Consumer Duty initiatives and identifying potential customer harm. The position involves leveraging data and MI to build dashboards, manage Ombudsman cases, and drive remediation efforts that create lasting positive impacts. This role requires strong analytical skills to influence stakeholders and translate complex data into actionable insights for executive leadership.

Responsibilities

Build and own MI dashboards and reporting for customer outcomes
Identify customer harm and drive remediation across the business
Manage Ombudsman cases and conduct weekly complaints quality reviews

Skills

About Pleo

pleo.io

Headquarters

Copenhagen, Hovedstaden, Denmark

Company Size

501-1000 employees

Founded

2015

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Pleo is a business expense management platform that helps teams pay for work while automating receipts, expense reporting, and reconciliation. It issues smart company cards, enforces spending controls and approval workflows, and captures transaction data to reduce manual bookkeeping. Trusted by thousands of companies, Pleo integrates with popular accounting systems to simplify corporate spending across growing teams and multiple markets.