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Consumer Relations Representative at Deckers Brands - ApplyBlast

Consumer Relations Representative

Deckers Brands

2 months ago

3.6 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Junior

0 applicants

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About this role

The Consumer Relations Representative will handle customer enquiries across email and live chat, providing accurate product information, warranty support, and assistance with deliveries, returns, refunds, and exchanges. The role focuses on delivering empathetic, brand‑aligned service, building trust and loyalty while identifying trends to improve the consumer experience.

Responsibilities

Own customer enquiries relating to product information, warranties, deliveries, returns, refunds, and exchanges
Develop positive relationships with consumers by providing timely, accurate, and empathetic support
Collaborate with colleagues, senior advisors, and team leaders to deliver a consistent and exceptional customer experience
Ensure all customer interactions are managed in line with service levels, quality standards, and company policies
Support continuous improvement by identifying recurring customer trends and opportunities to enhance the consumer experience