Consumer Service Supervisor

The Consumer Service Supervisor ensures high-quality consumer service by managing inquiries, market returns, complaints, system records, and reporting in line with JTI standards. The role works closely with Global Consumer Care, third-party call centers, and CSR to support Ploom users and oversee the Quality Management System. As Taiwan becomes a multi-category market, the role also serves as an early alert point for potential issues, ensuring timely escalation, compliance, and continuous service improvement.