Consumer Services and Quality Specialist

The Consumer Services & Quality Specialist supports the operational effectiveness of Consumer Services and Quality by coordinating consumer complaint management, business-to-business customer documentation requests, claims administration, CRM system maintenance, reporting, and cross-functional follow-up. The position serves as a central point of coordination among Consumer Services, Food Safety & Quality, Sales, Regulatory, Manufacturing, Marketing, Insurance, Supply Chain, R&D, and global teams to ensure consumer concerns and customer information requests are managed accurately, consistently, and on time. The ideal candidate is highly organized, analytical, customer-focused, and comfortable working across multiple systems and cross-functional teams.