Consumer Support Unit - Consumer Support Agent

Phillips & Cohen Associates, Ltd. seeks a Consumer Support Agent in Wilmington, DE to handle complex consumer inquiries via phone and mail regarding fraud, disputes, and special account handling. The role involves applying judgment-based decisions on account circumstances, resolving identity theft issues, and managing requests for SCRA-relief while adhering to strict client protocols. Candidates must effectively represent the company's brand by accessing client portals and providing trustworthy support to consumers and their representatives.