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© All Rights Reserved. ApplyBlast.com
sonova
The Contact Care Center Trainer is responsible for onboarding new employees, facilitating ongoing agent development, and driving performance improvement through effective training and coaching programs. This role works closely with Operations, Quality Assurance, Workforce Management, Marketing, and Leadership to ensure agents are equipped with the skills, knowledge, and confidence needed to deliver exceptional patient experiences while achieving business objectives. The ideal candidate is an engaging facilitator, strong communicator, and experienced coach who thrives in a fast-paced call center environment.
Sonova is a Swiss-based global hearing care company that develops, manufactures, and distributes hearing solutions and services. Its portfolio spans hearing instruments (brands like Phonak, Unitron and Hansaton), cochlear implant systems (Advanced Bionics), wireless communication accessories and a network of audiological care and retail services. Sonova emphasizes innovation in audiology, digital connectivity and patient-centered care to improve communication and quality of life for people with hearing loss. The company serves clinicians and consumers worldwide through direct operations and partner channels.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for sonova.