Contact Center Administrative Supervisor

The Contact Center Administrative Supervisor provides frontline operational leadership and direct supervision for practice coordinators and team leads within the UCSF Health Contact Center, Referral and Access Centers, and Call Center. This role ensures the daily execution of high-quality referral, scheduling, and access services while maintaining real-time operational stability, staff performance, and continuous improvement. The position plays a critical role in supporting pod-level performance, resolving escalations, and delivering exceptional patient and provider experience.