Centers for Disease Control and Prevention
The Contact Center Agent serves as a direct point of contact for individuals and businesses affected by disasters, providing registration support, answering questions, and connecting callers with appropriate resources. This remote role requires agents to conduct scripted interviews, accurately enter data into FEMA systems, and maintain schedule adherence while handling high call volumes. The position supports FEMA's disaster-assistance mission and may involve working nights, weekends, and federal holidays.
Headquarters
Atlanta, Georgia, United States
Company Size
10001+ employees
Founded
1946
The Centers for Disease Control and Prevention (CDC) is the U.S. federal public health agency responsible for protecting Americans from health, safety, and security threats at home and abroad. It conducts disease surveillance and research, issues guidance on prevention and control (including vaccination, infectious diseases, chronic conditions, and environmental hazards), and leads outbreak response and public health preparedness. CDC provides data, guidelines, educational resources, and tools for health professionals, policymakers, and the public, and partners with state, local, tribal, territorial, and international organizations to detect and respond to health threats. The agency emphasizes evidence-based policy, science communication, and equitable access to health services.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Centers for Disease Control and Prevention.
58% below the average for this role
Contact Center Representative
Systems Integration, Inc.
Contact Center Representative
Systems Integration, Inc.
Contact Center Representative
Systems Integration, Inc.
Contact Center Representative
Systems Integration, Inc.
Contact Center Rep
Systems Integration, Inc.
Contact Center Representative
Systems Integration, Inc.