Contact Center Agent

This onsite role supports the Dentistry department at the University of Texas-San Antonio by managing a high volume of inbound and outbound patient inquiries in a fast-paced, technology-driven contact center. The position focuses on delivering exceptional customer service, scheduling appointments, and resolving patient concerns while maintaining strict compliance with clinical policies and HIPAA regulations. The ideal candidate will navigate state-of-the-art call center platforms and electronic health records to ensure accurate and timely patient interactions.