Contact Center AI Solution Consultant
Accenture Federal Services(5 months ago)
About this role
The SONG Practice at Accenture seeks consultants with a focus on Google CCAI solutions to solve customer-facing challenges in sales, service, and marketing. The role involves designing, building, and implementing innovative customer experience solutions leveraging Google AI products in a collaborative, transformation-driven environment.
Required Skills
- Google CCAI
- Dialogflow CX
- Vertex AI
- Generative AI
- Customer Experience
- Solution Design
- Agile Methodology
- Contact Center
- AI Solutions
- Workshops
About Accenture Federal Services
accenture.comAccenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.
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