Contact Center AI Solution Consulting Manager

Accenture Federal Services(6 months ago)

Taguig, PhilippinesOnsiteFull TimeManager$0 - $0Strategy & Consulting

About this role

The SONG Practice | Google Specialist role involves working with Google CCAI solutions and implementing customer experience strategies using AI and contact center platforms. The position focuses on designing and deploying innovative contact center solutions, leading technical and consulting efforts, and collaborating with clients to enhance their customer service capabilities.

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Required Skills

Google CCAI
Dialogflow CX
Vertex AI
Contact Center
AI Solutions
Customer Experience
CX Design
Solution Architecture
Project Management
Design Thinking

About Accenture Federal Services

accenture.com

Accenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.

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