Contact Center Analyst
Hospital for Special Surgery
About this role
This role involves developing and managing contact center performance analytics, supporting real-time operations, optimizing routing and IVR systems, and analyzing cross-platform customer journey data. The focus is on improving service levels, customer satisfaction, and operational efficiency through data-driven insights and collaboration with various teams.
Skills
Qualifications
About Hospital for Special Surgery
hss.eduHSS is the #1 hospital in the U.S. for orthopedics, ranked #3 in the U.S. for rheumatology, and is the best pediatric orthopedic hospital in NY, CT and NJ. HSS has locations in NY, NJ, CT, and FL.
Recent company news
General AtlanticHospital for Special Surgery and General Atlantic Launch National Platform to Expand Access to Orthopedic and Spine Outpatient Care
Oct 15, 2025
HSS | Hospital for Special SurgeryBiotia and Hospital for Special Surgery Announce Collaboration to Advance Diagnostics for Prosthetic Joint Infections
Sep 2, 2025
Crain's New York BusinessHospital for Special Surgery expands in Palm Beach with new partnership
Jan 12, 2026
Business WireHospital for Special Surgery Deploys Advanced AI to Enhance Patient Access and Accelerate Care Delivery
1 month ago
MorningstarNew Center at Hospital for Special Surgery Offers “One-Stop-Shop” Care and Improved Outcomes for Patients Needing Complex Spine and Scoliosis Surgery
1 month ago
About Hospital for Special Surgery
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Hospital for Special Surgery.
Salary
$99k – $151k
per year