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First Tech Federal Credit Union
The Contact Center Assistant Manager oversees and supports team members, including Information Center Specialists and Performance Leads, to deliver exceptional service and achieve organizational goals. This role involves coaching staff, managing performance, and driving process improvements to enhance operational efficiency. The position requires strong leadership and analytical skills to foster teamwork and support the credit union's growth objectives.
Headquarters
Hillsboro, Oregon, United States
Company Size
1001-5000 employees
Founded
1952
First Tech Federal Credit Union is a member-owned financial cooperative that provides banking, loans, insurance, and investment services, primarily for employees and family members of the world’s leading technology companies. It offers checking and savings, mortgages and auto loans, credit cards, insurance solutions, and wealth-management services, with a strong emphasis on digital and mobile banking. As a credit union, First Tech focuses on member-centered service, competitive rates, and lower fees compared with traditional banks. Its nationwide membership model is tailored to the needs of the technology sector and its employees.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for First Tech Federal Credit Union.