Contact Center Associate 2 (H)

The Contact Center Associate 2 supports the UHealth Connect department by delivering patient-centered care, managing appointment scheduling, and verifying insurance information within the UHealth System. This role involves acting as a subject matter expert to guide peers, training new hires on registration requirements, and ensuring accurate patient documentation and communication with medical staff. The incumbent must utilize the EPIC scheduling system and maintain expertise in medical triage and government/commercial insurance requirements to facilitate timely patient access.