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Contact Center Associate 2 at University of Miami - ApplyBlast

Contact Center Associate 2

University of Miami

4 months ago

3.8 on Glassdoor

Remote

Full Time

Junior

2 applicants

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About this role

The Full Time Contact Center Associate 2 at University of Miami/UHealth supports patient-centered care by managing scheduling, registration, and insurance verification within the UHealth System. This role requires expertise in medical triage and the EPIC scheduling system while acting as a subject matter expert to guide peers and train new hires. The incumbent ensures accurate documentation of demographic information and maintains strict HIPAA compliance during all patient interactions.

Responsibilities

Deliver high-level patient service with consistent quality and productivity
Schedule and register patients for appointments across the UHealth System
Verify insurance benefits and referral information to ensure timely access
Act as a subject matter expert to guide peers and train new agents
Maintain strict HIPAA compliance while handling confidential patient data

Skills

About University of Miami

miami.edu

Headquarters

Miami, Florida, United States

Company Size

1001-5000 employees

Founded

1952

View Profile

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.