Contact Center Associate

About this role

Responsibilities

• Provides excellent service to members, guests, and program participants in the Association via the phone, contributing to member retention.
• Must have Associational-wide knowledge of all Branch operations to answer questions of the members and/or guests.
• Answer all questions responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Maintains positive relations at all times with members, participants, and co-workers.