Contact Center Cloud Architect
Navan(1 month ago)
About this role
The Principal Genesys Cloud Architect at Navan is the technical authority for the company’s global Genesys Cloud CX deployment, shaping the architecture of the customer experience ecosystem. The role translates complex business requirements into technical reality, drives platform innovation, and enables personalized, data-driven experiences for travelers. It sits within a fast-paced Business Technology team at a high-growth travel company and focuses on defining strategy and standards for CX systems.
Required Skills
- Solution Architecture
- Genesys Architect
- Data Actions
- Integration Hub
- REST APIs
- JSON
- SIP
- WebRTC
- JavaScript
- Node.js
+7 more
Qualifications
- Genesys Cloud Certified Professional (GCP)
About Navan
navan.comNavan is a corporate travel management platform that streamlines business travel and expense processes in a single app. It combines travel booking, expense automation, corporate card management, real-time reporting and policy controls to help companies save time, reduce costs, and gain visibility. The platform also provides traveler safety and duty-of-care features plus integrations with finance and HR systems. Organizations use Navan for its unified workflow, analytics, and global coverage across flights, hotels, ground transportation, and payments.
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