Contact Center Cloud Architect

Navan

3 months ago

4.0 on Glassdoor

Palo Alto, CA

Hybrid

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Principal Genesys Cloud Architect is the technical authority for Navan’s global contact center platform, responsible for defining architecture and the strategic direction of Genesys Cloud CX. This role translates complex business requirements into scalable technical designs and deep integrations to deliver personalized, data-driven customer experiences. The position involves close collaboration with business leaders, driving innovation, and establishing governance and best practices for safe deployment and performance optimization.

Skills

Qualifications

Genesys Cloud Certified Professional (GCP)

About Navan

navan.com

Navan is a corporate travel management platform that streamlines business travel and expense processes in a single app. It combines travel booking, expense automation, corporate card management, real-time reporting and policy controls to help companies save time, reduce costs, and gain visibility. The platform also provides traveler safety and duty-of-care features plus integrations with finance and HR systems. Organizations use Navan for its unified workflow, analytics, and global coverage across flights, hotels, ground transportation, and payments.