Contact Center Cloud Architect
Navan(1 month ago)
About this role
The Principal Genesys Cloud Architect is the technical authority for Navan’s global contact center platform, responsible for defining architecture and the strategic direction of Genesys Cloud CX. This role translates complex business requirements into scalable technical designs and deep integrations to deliver personalized, data-driven customer experiences. The position involves close collaboration with business leaders, driving innovation, and establishing governance and best practices for safe deployment and performance optimization.
Required Skills
- Genesys Cloud
- Architecture
- Flow Logic
- Integrations
- Data Actions
- REST APIs
- Salesforce
- Telephony
- BYOC
- Edge Architecture
+16 more
Qualifications
- Genesys Cloud Certified Professional (GCP)
About Navan
navan.comNavan is a corporate travel management platform that streamlines business travel and expense processes in a single app. It combines travel booking, expense automation, corporate card management, real-time reporting and policy controls to help companies save time, reduce costs, and gain visibility. The platform also provides traveler safety and duty-of-care features plus integrations with finance and HR systems. Organizations use Navan for its unified workflow, analytics, and global coverage across flights, hotels, ground transportation, and payments.