Contact Center Cloud Architect

Navan(1 month ago)

HybridFull TimeSenior$142,500 - $264,000Business Technology

About this role

The Principal Genesys Cloud Architect at Navan is the technical lead responsible for the design and evolution of the company’s global contact center and customer experience ecosystem. This role serves as the subject matter expert on Genesys Cloud CX, translating complex business requirements into scalable, data-driven technical designs and integrations. The position partners with business leaders to define strategy and drive adoption of new capabilities while ensuring governance, performance, and operational readiness.

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Required Skills

Genesys Cloud
Telephony
BYOC
Edge Architecture
Genesys Architect
Data Actions
REST APIs
Integration Hub
JSON
JavaScript

+20 more

Qualifications

Genesys Cloud Certified Professional (GCP)

About Navan

navan.com

Navan is a corporate travel management platform that streamlines business travel and expense processes in a single app. It combines travel booking, expense automation, corporate card management, real-time reporting and policy controls to help companies save time, reduce costs, and gain visibility. The platform also provides traveler safety and duty-of-care features plus integrations with finance and HR systems. Organizations use Navan for its unified workflow, analytics, and global coverage across flights, hotels, ground transportation, and payments.