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Contact Center Customer Service Representative (Onsite - Covington) - Bilingual (English/Spanish) at Hancock Whitney - ApplyBlast

Contact Center Customer Service Representative (Onsite - Covington) - Bilingual (English/Spanish)

Hancock Whitney

4 months ago

3.2 on Glassdoor

Covington, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Client Services Advisor 1 provides comprehensive client service support for business and retail clients via email, chat, phone, and social media. This role involves delivering technical assistance for online banking, handling debit and ATM transactions, and identifying client financial needs to recommend appropriate products. The position requires navigating digital servicing tools to ensure clients feel valued while complying with banking regulations.

Responsibilities

Deliver Five Star service via email, chat, phone, and social media
Provide technical assistance for Online Banking and Mobile platforms
Support Debit and ATM transactions including dispute handling
Identify client financial needs and recommend appropriate products
Complete financial transactions such as transfers and loan payments

Skills

About Hancock Whitney

hancockwhitney.com

Headquarters

Gulfport, Mississippi, United States

Company Size

1001-5000 employees

Founded

1899

View Profile

Hancock Whitney Bank locations in AL, FL, LA, MS, and TX. The top bank in the Gulf South for checking, savings, loans, credit, investments, and insurance. Login to Hancock Whitney Online Banking.