Contact Center Fraud Analyst
Northwest Bank(1 month ago)
About this role
The Contact Center Fraud Analyst is a member of the bank’s fraud team focused on supporting customers affected by fraudulent activity and managing escalated fraud cases. The role operates within the contact center environment, working with internal partners and external authorities to support the bank’s fraud prevention and response efforts. It may include participating in legal processes related to fraud investigations.
Required Skills
- Fraud Investigation
- Customer Service
- Case Management
- Data Analysis
- Risk Assessment
- Interviewing
- Compliance
- Reporting
- Microsoft Office
- Law Enforcement Liaison
Qualifications
- Associate's Degree
- Bachelor's Degree
About Northwest Bank
northwest.bankBanking built around your business. What makes a great banking partner? A team that acts as an extension of your company. Understands all angles of your business. Develops realistic plans for achieving your current and future goals. All so you can focus on what you do best. See how Northwest 360 can increase the value of you.
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