Contact Center Information Specialist
Central New Mexico Community College(26 days ago)
About this role
The Contact Center Information Specialist I at Central New Mexico Community College is an entry-level role that provides accurate information and support to students, staff, faculty, and external customers via phone, email, and chat. The position focuses on first-contact resolution, maintaining customer records, and collaborating with college departments to connect individuals with campus programs and services.
Required Skills
- Customer Service
- Phone Support
- Email Support
- Live Chat
- Data Entry
- CRM
- MS SharePoint
- Banner
- Communication
- Bilingual Spanish
+1 more
Qualifications
- High School Diploma or Equivalent
- Contact Center Certification
About Central New Mexico Community College
cnm.eduCentral New Mexico Community College (CNM) is New Mexico's largest community college, delivering innovative and affordable degrees, certificates, and job training.
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