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© All Rights Reserved. ApplyBlast.com
Etihad Airways
The Contact Center Performance Manager for the Dedicated Premium Team will lead both in‑house and outsourced staff to deliver exceptional service to high‑value guests, ensuring high satisfaction and adherence to brand standards. The role focuses on overseeing daily operations, analyzing performance metrics, handling escalations, and driving improvements to enhance the Net Promoter Score for this premium segment.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Etihad Airways.
Etihad Airways didn’t post a salary, so this is our estimate from similar listings.
6% below the average for this role