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© All Rights Reserved. ApplyBlast.com
Integral Federal
The Contact Center Operations Manager ensures high-quality service delivery across all customer interactions by conducting quality audits, supporting daily operations, and driving process improvements. The role collaborates with QA, Training, and Operations teams to analyze metrics, generate reports, and implement corrective actions, maintaining compliance with service standards and key performance indicators.
Headquarters
Tysons, Virginia, United States
Company Size
201-500 employees
Founded
1985
Integral Federal is a mission-focused government technology firm that delivers integrated solutions for national security. It combines an INT+ digital transformation approach with its Pro-3E systems engineering methodology to increase efficiency, shorten delivery timelines, improve quality, optimize costs, and enhance resiliency. The company works with federal defense and intelligence customers to design, build, and field secure, interoperable systems and software using proven engineering and delivery practices.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Integral Federal.
Integral Federal didn’t post a salary, so this is our estimate from similar listings.
27% above the average for this role