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Contact Center Planner Intern at Philips - ApplyBlast

Contact Center Planner Intern

Philips

4 months ago

3.8 on Glassdoor

Ciudad de Panamá, Panamá

Hybrid

Part Time

Intern

0 applicants

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About this role

A Contact Center Data Intelligence Intern at Philips transforms data into actionable insights to optimize Field Service Engineer scheduling and enhance customer experience. The role involves building dashboards with Power BI, automating workflows using Power Automate, and contributing to continuous improvement projects through advanced Excel analysis. Interns participate in process mapping and support decision-making initiatives to drive operational efficiency and service quality.

Responsibilities

Transform data into actionable insights for decision-making
Build dashboards and generate meaningful reports using Power BI
Automate workflows and optimize Field Service Engineer scheduling
Conduct data analysis and reporting to improve productivity
Support continuous improvement projects within the Contact Center

Skills

Qualifications

Pursuing degree in Engineering, Information Technology, Data Science, or Business Analytics

About Philips

philips.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

10001+ employees

Founded

1891

View Profile

Learn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.