Contact Center Production Control Engineer (Amazon Connect preferable)
Miratech
About this role
A Cloud Monitoring Engineer at Miratech focuses on ensuring platform reliability in CCaaS and cloud-based contact center environments through monitoring, troubleshooting, and automation. The role involves designing monitoring capabilities, collaborating with cross-functional teams, and developing operational insights using tools like Splunk and AWS services.
Skills
Qualifications
About Miratech
miratechgroup.comMiratech is a global IT services and consulting company that provides software engineering, digital transformation, cloud, cybersecurity, and customer experience solutions for enterprises. It supports clients with technology delivery and managed services across industries including telecom, financial services, healthcare, and retail.
About Miratech
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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