Contact Center Representative (CCR) I

The Contact Center Representative (CCR) I serves as the first point of contact for members, providers, and stakeholders, delivering compassionate support on eligibility, benefits, claims, and authorizations across multiple communication channels. This role primarily supports L.A. Care’s Medi-Cal and PASC managed care product lines, ensuring seamless triage and first-call resolution for the healthcare journey. The position requires navigating self-service tools, documenting interactions, and maintaining strict compliance with HIPAA regulations to protect member privacy.