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Contact Center Representative I at AdventHealth - ApplyBlast

Contact Center Representative I

AdventHealth

4 months ago

3.8 on Glassdoor

Central Florida

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves managing patient scheduling, appointments, and registration for medical offices and procedures using telephonic and digital methods. Staff members will interact with patients, transfer calls to appropriate departments, and utilize electronic health records and online scheduling systems effectively. The position requires meeting performance metrics while adhering to strict confidentiality standards and healthcare regulations.

Responsibilities

Schedule patients for medical office visits and hospital procedures
Register new patients by inputting demographic and insurance information
Transfer callers to appropriate departments or locations as necessary
Meet daily performance metrics for qualitative and quantitative goals
Utilize online scheduling systems and electronic health records

Skills

Qualifications

High School Graduation

About AdventHealth

adventhealth.com

Headquarters

Altamonte Springs, Florida, United States

Company Size

10001+ employees

Founded

1973

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The AdventHealth network of health care extends beyond your nearest hospital. From primary care to specialty medical services, we're here to help you feel whole.