Contact Center Representative

The Contact Center Representative serves as the primary point of contact for members, providers, and internal partners within the US Family Health Plan at BrightonOne. This role is responsible for delivering exceptional customer and provider service by handling inbound and outbound calls, resolving inquiries, and providing accurate information related to benefits, eligibility, claims, referrals, and care coordination. The position requires maintaining compliance with HIPAA and DoD requirements while meeting key performance indicators in a fast-paced contact center environment.