Contact Center Representative

The Contact Center Representative role involves answering inbound calls from multiple toll-free lines for various client companies, resolving basic inquiries related to Leaves of Absence and Disability, and providing claims-related administrative assistance. The position requires a client-focused mindset, empathy, and the ability to handle escalated calls in a fast-paced environment. Representatives will document calls clearly, engage with other departments for complex issues, and maintain an understanding of different clients, products, and department functions.