Contact Center Service Delivery Manager

The Regional Municipality of York

1 month ago

Onsite

Full Time

Manager

0 applicants

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About this role

This role oversees telesales operations within a company, focusing on sales and service excellence, team leadership, stakeholder management, and cost control. It involves coordinating across internal and external partners, managing budgets, and ensuring operational compliance to achieve business goals.

Skills

Qualifications

Bachelor’s degree

About The Regional Municipality of York

york.ca

York Region is the regional government for the Regional Municipality of York in Ontario, Canada, serving more than one million residents across several local municipalities north of Toronto. The region plans, funds and delivers core services such as public transit, public health and community services, housing and social supports, paramedic and emergency services, roads, and water/wastewater and environmental programs. It also leads economic development and land‑use planning to support sustainable growth, safety and enhanced quality of life for residents and businesses. York Region provides online access to services, information and engagement tools for residents, businesses and visitors.