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Contact Center Specialist at Altru Health System - ApplyBlast

Contact Center Specialist

Altru Health System

2 months ago

3.1 on Glassdoor

Grand Forks, North Dakota, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Contact Center Specialist answers incoming calls, schedules patient appointments, and processes orders using the Epic EMR system while delivering high‑quality customer service. The role involves verifying insurance and demographic information, managing faxes, and proactively reaching out to patients for scheduling and follow‑up activities. It requires maintaining patient confidentiality and adhering to regulatory standards.

Responsibilities

Answer incoming calls and respond to patient requests
Schedule appointments and verify insurance information using Epic
Manage faxes and upload orders into the EMR

Skills

About Altru Health System

altru.org

Headquarters

Grand Forks, North Dakota, United States

Company Size

1001-5000 employees

Founded

1997

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Altru Health System is a comprehensive healthcare provider based in Grand Forks, North Dakota, offering a wide range of medical services including cancer care, heart and vascular care, orthopedics, pediatrics, family medicine, behavioral health, and pharmacy services. The organization serves patients through inpatient and outpatient care, express clinics, and digital health tools like MyChart. Altru is committed to delivering high-quality, compassionate care and exceptional patient experiences.