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Contact Center Sr. Advisor at Microsoft - ApplyBlast

Contact Center Sr. Advisor

Microsoft

1 month ago

4.0 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Contact Center Sr. Advisor at World Wide Technology Holding, LLC is a remote, full-time role focused on reviewing and optimizing contact center operations for Fortune 500 customers. The position involves conducting workshops to capture business requirements, developing operational strategies, and serving as the primary liaison between the company and clients throughout the project lifecycle. This role requires advanced communication skills and the ability to present technical solutions to stakeholders at all levels.

Responsibilities

Review contact center operations and formulate plans to improve efficiencies and optimize operations
Conduct workshops for capturing business requirements and developing Contact Center operations strategy
Serve as primary contact between WWT and customer ensuring project goals and customer needs are met

Skills

About Microsoft

microsoft.com

Headquarters

Redmond, Washington, United States

Company Size

10001+ employees

Founded

1975

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Explore Microsoft products and services and support for your home or business. Shop Microsoft 365, Copilot, Teams, Xbox, Windows, Azure, Surface and more.