Contact Center Supervisor - 2nd Shift

The Contact Center Supervisor leads the 2nd shift team at the Cooperative Response Center in Abilene, TX, managing operations and supporting agents who handle outage reports and dispatch crews for rural electric cooperatives. This role involves coaching staff, tracking performance metrics, resolving escalations, and fostering a positive team culture within a 24/7 utility service environment. The position requires strong leadership skills and an understanding of electric distribution operations to effectively serve member-owned cooperative customers.