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Contact Center Supervisor at Northwest Bank - ApplyBlast

Contact Center Supervisor

Northwest Bank

7 months ago

2.9 on Glassdoor

Buffalo, NY

Onsite

Full Time

Senior

0 applicants

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About this role

The Contact Center Supervisor oversees the daily operations of customer support and loan support teams, ensuring high-quality service and team performance. They provide training, support, and manage escalations to maintain customer satisfaction and compliance.

Skills

Qualifications

Bachelor's Degree in Business, Finance or related2-6 years Supervisory experience or 3-5 years Call Center experience1 year banking or technical experience

About Northwest Bank

northwest.bank

Headquarters

Warren, Pennsylvania, United States

Company Size

1001-5000 employees

Founded

1896

View Profile

Northwest Bank is a full-service financial institution offering personal and business banking products including checking and savings accounts, home loans, credit cards, auto and personal loans, and wealth management services. The bank serves personal, small business, and commercial customers with digital banking tools and a relationship-focused approach. Northwest Bank is a subsidiary of Northwest Bancshares, Inc. and is a Member FDIC.