Northwest Bank

Contact Center Supervisor

Northwest Bank

2 days ago
Buffalo, NY
Onsite
Full Time
Senior
0 applicants
Northwest Bank
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About this role

The Contact Center Supervisor oversees the daily operations of customer support and loan support teams, ensuring high-quality service and team performance. They provide training, support, and manage escalations to maintain customer satisfaction and compliance.

Skills

Qualifications

Bachelor's Degree in Business, Finance or related2-6 years Supervisory experience or 3-5 years Call Center experience1 year banking or technical experience
Northwest Bank

About Northwest Bank

northwest.bank

Banking built around your business. What makes a great banking partner? A team that acts as an extension of your company. Understands all angles of your business. Develops realistic plans for achieving your current and future goals. All so you can focus on what you do best. See how Northwest 360 can increase the value of you.

About Northwest Bank

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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