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massbaycu
The Contact Center Supervisor oversees the day-to-day operations of the contact center, ensuring compliance with policies and regulations while fostering a member-centric environment. This role involves leading and developing team members, managing member inquiries and complaints, and driving operational efficiency through coaching and process improvements. The supervisor is responsible for maximizing productivity, enhancing member relationships, and supporting business growth initiatives.
Headquarters
Boston, Massachusetts, United States
Company Size
51-200 employees
Founded
1936
Mass Bay Credit Union is a Greater Boston-based, member-owned financial cooperative offering comprehensive banking and lending services. It provides checking and savings accounts, mortgages, HELOCs, auto loans, personal loans, and certificates to meet everyday needs and long-term goals. Members can access online and mobile banking, ITM video banking, and 24-hour telephone banking, with branches in South Boston, Everett, Quincy, and Seaport. The credit union focuses on competitive rates, member-friendly service, and community-oriented financial support.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for massbaycu.
23% above the average for this role