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© All Rights Reserved. ApplyBlast.com
Rapid Response Monitoring
The Contact Center Supervisor leads and supports specialists in emergency dispatch and customer service operations within an in-office facility in Syracuse, NY. This role focuses on real-time data metrics, staff performance monitoring, and managing escalated situations to ensure service level expectations are met. The position requires a strong leadership presence to guide the team in protecting life and property while maintaining a positive and supportive work environment.
Headquarters
Syracuse, New York, United States
Company Size
501-1000 employees
Founded
1992
Rapid Response Monitoring is a professional monitoring service provider delivering human expertise and world-class technology across safety, security, and smart technology industries. Trusted by dealers of all sizes for over 30 years, they serve independent alarm dealers, enterprise system integrators, commercial fire integrators, medical and life safety providers, and IoT companies. Their services are backed by multi-redundant Command Centers staffed 24/7/365 and continuous investment in technology and infrastructure.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Rapid Response Monitoring.
10% below the average for this role